FAQ
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Frequently Asked Questions
Understanding your septic system is the first step toward protecting your home’s infrastructure. At Solid Septic Solutions, we believe an informed homeowner is our best partner in maintaining a healthy, functional system. Whether you are curious about routine maintenance, curious about the signs of a failing drain field, or facing a midnight emergency, we’ve compiled these answers to provide the “solid” guidance you need to keep your system running smoothly for years to come.
01.
General Questions
Most residential tanks should be inspected and pumped every 3 to 5 years. However, the exact frequency depends on your household size and the amount of wastewater generated.
Tanks are typically buried 5 to 25 feet from the house. You can find it by looking for “clean-out” pipes, checking your home’s original blueprints, or having a technician use an electronic locator.
Keep an eye out for slow-draining sinks, gurgling pipes, unusually lush green patches over the drain field, or sewage odors around the yard.
You should only plant grass or shallow-rooted groundcover. Avoid planting trees or large shrubs nearby, as roots can infiltrate and crack the tank or clog pipes.
While it requires more personal responsibility for maintenance, a well-managed septic system is highly efficient, environmentally friendly, and eliminates monthly city sewage bills.
02.
Services Info
Our technicians will measure the sludge and scum layers, inspect the tank’s baffles and filters, and check the drain field for signs of saturation or stress.
Yes. We offer comprehensive “peace of mind” inspections that satisfy lender requirements and ensure buyers aren’t inheriting a hidden disaster.
A riser is an extension that brings your tank lid to ground level. We highly recommend them because they eliminate the need to dig up your yard every time you need service.
It depends on the damage. Some fields can be rejuvenated through professional cleaning or “jetting,” while others require a full system redesign if the soil is totally saturated.
Yes, we stand by our 25 years of expertise with industry-leading warranties on both parts and labor for all new system designs.
03.
Emergency Questions
Immediately stop using water (no laundry, showers, or dishwashers) and call us at +1 865-229-8369 for 24/7 emergency dispatch.
Absolutely. Surfacing sewage is a health hazard and a sign of total system failure. This requires immediate professional intervention to protect your property.
We prioritize emergency calls and typically have a technician on-site within 90 minutes to 2 hours of your call.
Common culprits include a failed pump, a blocked mainline, or a tank that has reached its maximum capacity after a heavy rainstorm.
Emergency response does carry a different rate than scheduled maintenance, but we provide transparent pricing before we begin any repairs so there are no surprises.
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